FAQ
Access and accounts
Section titled “Access and accounts”How do I sign up?
Section titled “How do I sign up?”You don’t. QA Sync has no public sign-up. Your company requests an organisation through the Get started form on the website, and admins then add members. See Request access.
I forgot my password. How do I reset it?
Section titled “I forgot my password. How do I reset it?”QA Sync doesn’t have a self-service password reset in the app yet. Ask your organisation admin, who can contact QA Sync if needed.
Why do I see Access Pending?
Section titled “Why do I see Access Pending?”You’re signed in but don’t have an active role in an organisation. See Signing in.
Can I belong to more than one organisation?
Section titled “Can I belong to more than one organisation?”Yes. One login, many memberships, a role per organisation. Switch between them in the app. See Organisations and tenancy.
Can I use single sign-on (SSO)?
Section titled “Can I use single sign-on (SSO)?”Not today. QA Sync uses email and password sign-in.
Organisations and data
Section titled “Organisations and data”Can another company see our data?
Section titled “Can another company see our data?”No. Each organisation’s data is isolated by database Row Level Security. See Data isolation and security.
Can QA Sync staff see our data?
Section titled “Can QA Sync staff see our data?”Platform operators provision organisations and review access requests. They don’t have standing access to your organisation’s data.
Can we export our data?
Section titled “Can we export our data?”Not from the app today. Contact QA Sync.
Is there an API or integrations with Jira, GitHub or Slack?
Section titled “Is there an API or integrations with Jira, GitHub or Slack?”No. QA Sync has no public API, webhooks or third-party integrations.
Working in QA Sync
Section titled “Working in QA Sync”Why is my tester queue empty?
Section titled “Why is my tester queue empty?”Testers only see tasks that are in Staging, assigned to one of their tester groups, in apps they can access, and not already finished by them. Ask an admin to check your app access and groups, and whether any tasks are in Staging. See the Tester guide.
Why can’t I move a task to Ready to Ship?
Section titled “Why can’t I move a task to Ready to Ship?”A task can reach Ready to Ship only with a Passed QA result. Passing QA moves it there automatically.
Why can’t I move a task to Production?
Section titled “Why can’t I move a task to Production?”Production is reached only by promotion from the release board, by an Admin. See Approvals and releases.
Can developers reassign tasks or issues?
Section titled “Can developers reassign tasks or issues?”No. Developers update status and notes; Admins own assignment.
Can a tester change a QA result after submitting it?
Section titled “Can a tester change a QA result after submitting it?”No. Finished QA runs are final. If the task goes back to Staging, a new run (a retest) is created.
Why can’t I delete a task?
Section titled “Why can’t I delete a task?”Tasks with feedback submissions can’t be deleted. Move the task to Deprecated instead.
Do notifications arrive by email?
Section titled “Do notifications arrive by email?”Not yet. Notifications are in the app. The email-ready and push-ready settings store your preference for when those channels arrive.
Why are my roadmap or sprint charts empty?
Section titled “Why are my roadmap or sprint charts empty?”They need items linked to milestones, sprints and release versions. See Analytics and reporting.
How do I create a milestone or sprint?
Section titled “How do I create a milestone or sprint?”There’s no screen for that yet. Contact QA Sync to add milestones and sprints; admins can then link items to them.
Does QA Sync run automated tests?
Section titled “Does QA Sync run automated tests?”No. QA Sync coordinates manual QA: who tests what, what they found, and whether the release is ready.