Signing in

QA Sync uses email and password sign-in. Signing in proves who you are; your organisation membership, role and status then decide what you can see.

Sign in

1. Open the QA Sync app and go to /app/login.
2. Enter the email address and password your admin gave you.
3. Select Sign in with Supabase. (Supabase is the authentication service QA Sync uses; you don’t need a separate Supabase account.)

QA Sync opens the workspace for your role:

Role	Workspace	Address
Admin	Admin workspace	/app/admin
Product Manager	Product Release Workspace	/app/product-manager
Developer	Developer Workspace	/app/developer
Tester	Tester workspace	/app/tester
UI Designer	Design Review Workspace	/app/workspace
Client	Client Progress Workspace	/app/workspace
Viewer	Progress Workspace	/app/workspace

If you open a workspace address that isn’t yours, QA Sync sends you to your own.

First sign-in

If an admin created your account, they gave you an initial password. Keep it private. If you need a different password, ask your admin; QA Sync doesn’t have a self-service password change or reset screen yet.

What happens behind the scenes

1. QA Sync verifies your email and password.
2. It loads your profile in the current organisation. If you don’t have one yet but an admin has added your email, QA Sync creates your profile from the admin’s entry automatically.
3. If your profile is Active and has a role, you go to your workspace.
4. Otherwise you see Access Pending.

The Access Pending screen

Access Pending means you’re signed in, but QA Sync can’t open a workspace for you yet. The screen shows your email and the reason. Common reasons:

Message	What it means	What to do
No Supabase profile row found for this account yet.	Your email isn’t a member of any organisation yet.	Ask your organisation admin to add you.
Your profile exists, but no role has been assigned yet.	You’re known to the organisation but have no role.	Ask your admin to assign a role.
Your profile is inactive. Ask an admin to activate it.	An admin deactivated or revoked your access.	Ask your admin to restore access.

After the admin fixes it, select Sign Out and sign in again.

Inactive accounts

Inactive members can still authenticate, but QA Sync blocks them in the app and shows Access Pending. This is deliberate: an admin can reactivate someone without recreating their login, and the person sees a clear explanation instead of a generic sign-in error.

Members of more than one organisation

If you belong to several organisations, you sign in once and switch between them in the app. Your role and status can differ in each one, so you might be an Admin in one organisation and a Viewer in another. See Organisations and tenancy.

Signing out

Select the sign-out icon next to your name in the top-right corner of any workspace.

Trouble signing in?

See Troubleshooting.